Careers
Service Engineer
About the company
Personetics harnesses AI to help financial institutions deliver data-driven guidance that empowers customers to make smarter spending and saving decisions. Using our technology, banks can act on their transaction data in real-time to offer timely, contextual insights that drive engagement, deepen customer relationships, and fuel business growth. As industry leaders—yes, we really are leaders—we serve the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets, from offices in New York, London, Singapore, São Paulo, and Tel Aviv.
About the position
We are looking for a highly skilled and motivated Service Engineer to join our dynamic team. In this role, you will collaborate closely with clients to deliver exceptional technical solutions and ensure the seamless integration and implementation of our products and services. This position requires a blend of technical expertise and strong communication skills, acting as the key liaison between the company and our clients.
Responsibilities
- System Integration: Lead the integration and custom configuration of systems to meet client specifications.
- Post-Implementation Support: Provide ongoing technical support after the deployment.
- Solution Design Configurations: Collaborate with Solution Architects to understand solution design and translate it into project-specific configurations.
- Cross-Department Collaboration: Work closely with internal teams (Product, Delivery, and Support) to ensure the smooth and efficient execution of client projects.
Requirements
- 4-10 years of experience as a Solutions Engineer, Professional Services Engineer, or Software Integrator.
- Customer-facing experience.
- Experience with Linux-based systems and proficiency in Linux commands for system monitoring and troubleshooting.
- Knowledge of SQL databases (e.g., MySQL) and basic query skills.
- Familiarity with different types of industry deployments and configurations such as Kubernetes, Tomcat, JBoss, etc.
- Excellent communication skills, both verbal and written, to effectively interact with clients and internal teams.
- Strong understanding of system integration and solution design.
- Experience in configuring, implementing, and supporting technical solutions.
- Experience providing tech support for global customers.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Ability to work independently and manage multiple client projects simultaneously.
- Willingness to travel as required for client visits and on-site support.
Nice to have
- Bachelor's degree in technical related field.
- Knowledge of cloud architecture and services, including Azure, Google Cloud, AWS, and other cloud platforms.
- Knowledge of mobile and web IDEs and frameworks (e.g., xcode, Android Studio, Swift, Kotlin, ReactJS, Angular)
