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How to Outperform in SMB Digital Banking: Insights from Celent
Embrace Design Thinking: Think Like a SMBBanks need to think from the perspective of SMB owners. Small business owners have a lot on their minds, and they tend to think about their business operations in terms of workflows: order-to-cash, procure-to-pay, record and report. Financial management is important to small business owners, but it’s only one part of a larger picture and tends to be the most challenging and frustrating part.