Blog
'Nudge'
Banks, this is the kind of service you can boast about if you integrate a chatbot into your customer-facing channels. It’s not a futuristic program still in development at some far-off lab. Chatbots deliver the type of customer service and personalized engagement that allows banks to demonstrate they understand “banking as usual” just doesn’t suffice any longer. A chatbot is the product of cognitive technology: the melding of AI, predictive analytics, natural language understanding, and machine learning technologies. It delivers a highly-engaging customer experience that reduces friction for the customer and cost to the bank.